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Return and Refund Policy

Overview

At Beliker limited, we are committed to providing high-quality craft beers and ensuring our customers are satisfied with their purchases. If, for any reason, you are not completely happy with your order, we’re here to help.

 

Returns

Eligibility for Returns:

  • We accept returns within 14 days of the delivery date.

  • To be eligible for a return, the product must be unopened, unused, and in the same condition as when you received it.

  • The product must also be in its original packaging.

 

Non-Returnable Items

  • Perishable Goods: We cannot accept returns on perishable goods, including beer and soft drinks in bottles, cans, or kegs. Once dispatched, these items are non-returnable due to safety and quality control regulations.

  • Opened or Used Items: Any beverage that has been opened or partially consumed cannot be returned.

  • Kegs: We do not accept returns on kegs once they have been delivered, except in cases of damage during transit.

  • Customized Orders: Any customized or special bulk orders cannot be returned unless faulty.

  • Promotional Items: Free gifts or items received as part of a promotion are non-returnable.

If you receive a damaged or incorrect item, please contact us immediately to resolve the issue.

 

Return Process:

  • To initiate a return, please contact us at our website within 14 days of receiving your order. Include your order number and reason for the return.

  • Once your return is approved, we will provide you with the return address and instructions on how to send the product back.

  • Customers are responsible for covering the cost of return shipping unless the product is faulty or incorrect.

 

Refunds

Refund Eligibility:

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 14 days.

Partial Refunds:

  • In some cases, only partial refunds may be granted, such as when items are returned with obvious signs of use, missing parts, or damaged packaging.

Non-Refundable Items:

  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund amount.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted.

  • If you’ve done this and still have not received your refund, please contact us at our website.

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Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at our website. Depending on your location, the time it may take for your exchanged product to reach you may vary.

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Faulty or Incorrect Items

If you receive a product that is faulty or not what you ordered, please contact us within 14 days of delivery at contact us form. We will arrange for the return of the product at no cost to you and provide a replacement or full refund, according to your preference.

 

Shipping Costs

Return Shipping Costs:

  • You are responsible for paying for your own shipping costs for returning your item unless the item is faulty or incorrect.

  • If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.

Original Shipping Costs:

  • Original shipping costs are non-refundable. The cost of return shipping will be deducted from your refund if applicable.

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